Privacy policy

What we collect, why, and how to delete it. Written to be read.

Last updated: 12 November 2026

Who we are

Ontripo is operated by LEBBEYK TURİZM LİMİTED ŞİRKETİ, a travel agency licensed in Türkiye (TÜRSAB licence 17384), Akşemsettin Mah. Albay Cemil Sakarya Sk. Uğur Apt. No:22/2, Fatih, Istanbul. We are the controller of the personal data described here. Contact: info@osmanlitravel.com or WhatsApp +90 553 300 07 30.

What we collect

  • Account data: your email address, the name you give us, and your password, which is stored only in hashed form that we cannot read.
  • Saved items: the places and tours you save to your account.
  • Consent record: the date and time you accepted this policy.
  • Booking messages: if you book a tour we run, the details you send us on WhatsApp, such as your name, date, hotel and number of guests.
  • Technical data: our hosting provider keeps standard server logs, including IP addresses, for security.

We do not ask for payment card details on this site, and we do not buy data about you from anyone.

Why we use it

  • To run your account and show your saved items and member prices. Legal basis: our agreement with you.
  • To arrange the tours you book with us. Legal basis: our agreement with you.
  • To keep the site secure and prevent abuse. Legal basis: our legitimate interest.

We do not send marketing emails unless you ask for them.

Cookies

We set a cookie only when you sign in, so that the site remembers you. We do not use advertising or tracking cookies. If that ever changes, we will ask for your consent first.

Other companies involved

  • Hosting: the site and its database are stored with our hosting provider.
  • Fonts: the site loads its typefaces from Google Fonts, which means your browser contacts Google’s servers.
  • Google sign-in: if you choose to sign in with Google, Google tells us your email address and name.
  • WhatsApp: messages you send us are handled by WhatsApp under its own terms.
  • Booking partners: many services on Ontripo are provided by partners. When you follow a link to a partner and book there, the partner’s own privacy policy applies. We may receive a commission, but we do not receive your payment details.

Because we are based in Türkiye, your data is processed outside the European Economic Area.

How long we keep it

Account data is kept until you delete your account. Booking records are kept for as long as Turkish law requires for tax and consumer purposes.

Your rights

You can ask for a copy of your data, ask us to correct it, object to how we use it, or have it deleted. If you live in the EU or the UK you also have the right to complain to your local data protection authority.

Deleting your account

Sign in, open My account and press “Delete my account”. Your account, name, email and saved items are removed immediately and permanently. You do not need to contact us or give a reason.

Changes

If we change this policy in a way that matters, we will tell account holders before the change takes effect.